Water is provided to businesses and residents in Newport News and throughout the region by the Newport News Waterworks. Service is provided to over 111,000 customers in five jurisdictions.

Newport News Waterworks has plenty of water to meet industry demands. The raw water system is currently rated with an annual average safe yield of about 60 million gallons per day (MGD). Actual usage of raw water is about 52 MGD. The system is served by two terminal reservoirs with a total treatment plant capacity of 85 MGD, expandable to 104 MGD. On an annual basis, present customer demand on the system is 50 MGD, with the maximum day of record at almost 70 MGD. Current plans call for a 5-10 MGD expansion of raw water capacity in the short term through desalination of low-level brackish well water supplies north of Newport News.

Because Newport News has planned ahead and continues to plan for future growth and more stringent standards of water quality, water continues to be affordable to customers served by Newport News Waterworks. Current charges and fees include monthly charges for water usage and one-time charges for hooking up a new water service. Newport News water rates compare very favorably to those in surrounding communities.

As part of the City’s on-going efforts to promote water conservation, Waterworks professionals will assist companies to design the most efficient water usage system. Besides being helpful to the environment, water conservation and recycling systems will save money and add to a company’s bottom line.

For Newport News Waterworks technical and/or design information*
Please contact:

Chris Basford, P.E., Acting Chief of Engineering Services
Newport News Waterworks
cbasford@nngov.com
(757) 926-1068

*For Newport News Waterworks general customer information
Please contact:

Newport News Waterworks Customer Service
wwcustservice@nngov.com
(757) 926-1000

Updated 07.16.09